Last Updated: September 01, 2023
Thank you for choosing newfuture.me for your online learning journey. We are committed to ensuring your satisfaction with our courses and services. Please read our Refund and Return Policy carefully, including the section on request reviews, dispute resolution, and the jurisdiction for resolving complaints.
1. Course Refunds
We offer a 100% satisfaction guarantee for paid courses. If you are not satisfied with a course you’ve enrolled in, you may request a refund within 3 days from the date of enrollment. Please note that refunds are subject to manual review.
2. Manual Review of Refund Requests
All refund requests are manually reviewed to ensure fairness and prevent abuse of our policy. Our team will assess the request based on the provided information, course engagement, and your reason for the refund. We reserve the right to approve or reject refund requests at our discretion.
3. Refund Rejection
Refund requests may be rejected if:
- The request is submitted after the specified refund period.
- Evidence of course engagement is insufficient.
- The request is determined to be fraudulent or in violation of our terms.
- The course content has been fully accessed or downloaded.
4. Dispute Resolution:
If you encounter any issues with our refund or return process, we encourage you to first contact our support team. We are committed to addressing your concerns promptly and fairly.
5. Jurisdiction for Complaints
In the event of any dispute or complaint arising from our refund and return policy, both parties agree that the exclusive jurisdiction for resolving such disputes shall be in the state or federal courts located in the United States. This agreement applies regardless of your location or nationality.
6. Changes to this Policy
We may update this Refund and Return Policy periodically to reflect changes in our practices and services. We will notify you of any significant changes by posting a prominent notice on our website or by sending you an email notification.
By using newfuture.me, you agree to the terms outlined in this Refund and Return Policy, including the manual review process and dispute resolution procedures. If you have any questions or concerns about refunds, returns, or our policies, please contact us. Your satisfaction and understanding are of paramount importance to us, and we are here to ensure a seamless experience throughout your learning journey.